Featured Book Review: How To Complain For Fun And Profit: The Best Guide Ever To Writing Complaint Letters.
Bruce Silverman (Author)
The author, Bruce Silverman recounts his personal life in funny anecdotes. The stories presented in “How To Complain For Fun And Profit” deal with customer service. We have all had our moments wanting to scream into the other end of the phone. All that does is cause a busy signal to magically appear and we have to work the process all over again. Since all of the stories are real it makes them all the more fun as well as important as you will find instances that apply to your own life.
When you are on hold for 45 minutes and then get hung up on, when the repair guy says 2 and he shows up at 4 two days later, when your credit card is triple charged and you’re stuck paying overdraft feeds – these are all issues people face everyday and, quite frankly, we do not have to put up with them. The question then reverts to, “What DO I do about it?”
“How To Complain For Fun And Profit” by Bruce Silverman is the answer to that question. In the book Bruce, along with all of his funny experiences, tells you how he got satisfaction. The reader is presented with samples and lists on how to properly complain in order to get that person in customer service to listen and to give satisfaction.
This book would be a great gift for anyone who has been bullied by customer service. The book itself is self-explanatory and the concepts are basic. It’s the examples that are perfect for those of us that have problems collecting and organizing our thoughts.
How To Complain For Fun And Profit: The Best Guide Ever To Writing Complaint Letters.
Bruce Silverman (Author)
ISBN: 978-1438284330
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